EXCHANGE AND RETURN OF DEFECTIVE GOODS

 

 

ACCORDING TO THE LAW OF UKRAINE, THERE ARE 2 REASONS WHY YOU CAN EXCHANGE OR RETURN GOODS. THE FIRST IS THE GOODS ARE OF INADEQUATE QUALITY. IF YOU HAVE PURCHASED GOODS WITH AN OBVIOUS FACTORY DEFECT, YOU HAVE THE RIGHT TO EXCHANGE OR RETURN SUCH GOODS BASED ON ARTICLE 8 OF THE LAW OF UKRAINE ‘ON PROTECTION OF CONSUMER RIGHTS’. A DEFECTIVE PRODUCT IS ONE IN WHICH:

- IT IS IMPOSSIBLE TO ELIMINATE THE DEFECT

- IT TAKES MORE THAN TWO WEEKS TO ELIMINATE THE DEFECT

 

THE DEFECTIVE GOODS ARE SUBJECT TO EXCHANGE OR RETURN, AFTER WHICH YOU CHOOSE THE METHOD OF COMPENSATION CONVENIENT FOR YOU:

- A PROPORTIONAL REDUCTION IN THE PRICE OF THE DEFECTIVE PRODUCT

- FREE ELIMINATION OF DEFECTS IN THE GOODS WITHIN A REASONABLE TIME

- REIMBURSEMENT OF THE COSTS OF ELIMINATING THE GOODS

- EXCHANGE OF THE PRODUCT FOR A SIMILAR PRODUCT OF THE SAME QUALITY (IF THERE IS NO SIMILAR PRODUCT AT THE MOMENT, YOU CAN WAIT UNTIL IT APPEARS OR CHOOSE ANOTHER METHOD OF COMPENSATION)

- EXCHANGE THE PRODUCT FOR OTHER PRODUCTS AVAILABLE FOR ORDERING FOR THE AMOUNT OF THE PURCHASE OF THE PREVIOUS PRODUCT

- A REFUND FOR THE SAME AMOUNT FOR WHICH YOU BOUGHT THIS PRODUCT

 

 

 

 

EXCHANGE AND RETURN OF A QUALITY PRODUCT

 

THE SECOND REASON IS THAT THE PRODUCT IS OF HIGH QUALITY, BUT IT SIMPLY DID NOT FIT YOU IN SIZE, ETC. WITHIN 14 DAYS, YOU HAVE THE FULL RIGHT TO EXCHANGE OR RETURN THE GOODS THAT YOU DO NOT LIKE. FOR THIS PURPOSE, BASED ON ARTICLE 9 OF THE LAW OF UKRAINE ‘ON CONSUMER PROTECTION’, THERE ARE SEVERAL CONDITIONS THAT MUST BE MET ON YOUR PART:

- AVAILABILITY OF A PAYMENT DOCUMENT CONFIRMING THE FACT OF PURCHASE OF GOODS BY THE BUYER IN THE ONLINE STORE

- AVAILABILITY OF THE ORDER NUMBER (IT IS THE BUYER'S PHONE NUMBER, WHICH WAS SP

- PRESERVATION OF THE GOODS IN THE FORM IN WHICH THEY WERE PURCHASED

- THE GOODS DO NOT BELONG TO THE GROUP OF GOODS THAT ARE SUBJECT TO EXCHANGE AND RETUECIFIED WHEN PLACING THE ORDER) FROM THE ONLINE STORE BROKENREVEALED.COM, WHICH PROVES THAT YOU PURCHASED THIS PRODUCT FROM US

- PRESERVATION OF THE GOODS IN THE FORM IN WHICH THEY WERE PURCHASED

- THE GOODS DO NOT BELONG TO THE GROUP OF GOODS THAT ARE SUBJECT TO EXCHANGE AND RETURN ONLY IN THE PRESENCE OF AN OBVIOUS FACTORY DEFECT / ARE NOT SUBJECT TO EXCHANGE AND RETURN IN ACCORDANCE WITH THE LAW OF UKRAINE ‘ON CONSUMER PROTECTION’ AND ‘PUBLIC AGREEMENT (OFFER) OF THE BROKEN REVEALED ONLINE STORE’

- THE PRODUCT HAS NOT BEEN USED

 

REMEMBER THAT IN CASE OF RETURNING A QUALITY PRODUCT, THE LAW OF UKRAINE PROTECTS NOT ONLY YOU, BUT ALSO THE NEXT BUYERS. THE PRODUCT THAT YOU RETURNED BECAUSE IT DID NOT SUIT YOU PERSONALLY WILL BE SOLD TO ANOTHER PERSON. THE GOODS WILL BE USED FOR THEIR INTENDED PURPOSE AND THEREFORE IT IS IMPORTANT THAT THEY AND THE ORIGINAL PACKAGING AND ACCESSORIES REMAIN IN THE SAME CONDITION AS WHEN THEY CAME INTO YOUR POSSESSION

 

 

 

 

WHAT TO DO IF YOU WANT TO EXCHANGE OR RETURN AN ITEM THAT DOES NOT FIT YOU IN SIZE OR FOR OTHER REASONS:

 

 

- YOU CAN WRITE A LETTER TO THE EMAIL ADDRESS BROKENREVEALED@GMAIL.COM OR IN THE TELEGRAM @BROKENREVEALED AND CLARIFY THE ENTIRE PROCEDURE FOR RETURNING OR EXCHANGING GOODS

- SPECIFY THE NAME, SURNAME AND PHONE NUMBER BY WHICH THE ORDER WAS MADE ON OUR WEBSITE;

- INDICATE THE REASON FOR THE EXCHANGE OR RETURN OF THE GOODS

- DESCRIBE THE DEFECT OR THE REASON FOR THE EXCHANGE/RETURN OF THE GOODS AND, UPON REQUEST, PROVIDE PHOTO EVIDENCE

 

GOODS THAT ARE NOT SUBJECT TO RETURN AND EXCHANGE IN ACCORDANCE WITH THE LAW OF UKRAINE ‘ON CONSUMER PROTECTION’ AND THE ‘PUBLIC AGREEMENT (OFFER) OF THE BROKEN REVEALED ONLINE STORE’ (EXCEPT IN CASES OF DEFECT):

- HATS

- HOSIERY

- UNDERWEAR

- GLOVES

- GOODS OF PROPER QUALITY, WHICH HAVE INDIVIDUALLY DETERMINED PROPERTIES, IF IT IS PROVIDED THAT A PARTICULAR GOOD IS MANUFACTURED UNDER THE ORDER OF A PARTICULAR BUYER AND, ACCORDINGLY, IS SUBJECT TO USE ONLY BY THIS BUYER. CONFIRMATION THAT THE GOODS SOLD BY THE SELLER TO THE BUYER RELATE TO GOODS WITH INDIVIDUALLY DETERMINED PROPERTIES IS THE FACT OF THE PRESENCE IN THE GOODS OF INDIVIDUAL CHARACTERISTICS SPECIFIED BY THE BUYER DURING THE ORDERING PROCESS

 

 

 

 

HOW TO SIMPLIFY THE PROCEDURE FOR RETURNING AND EXCHANGING GOODS?

 

 

BEFORE PICKING UP THE GOODS FROM THE ‘Nova postL’, OPEN THE PACKAGE AND MAKE SURE THAT YOU ARE SATISFIED WITH EVERYTHING. THIS WILL HELP YOU SIGNIFICANTLY REDUCE THE TIME SPENT ON RETURNING IN CASE OF A FACTORY DEFECT OR IF YOU DO NOT LIKE THE GOODS. IF THE GOODS WERE NOT CHECKED UPON RECEIPT AT THE POST OFFICE, IT IS IMPOSSIBLE TO GUARANTEE AN EXCHANGE AND REFUND ON THE BASIS OF A CLEAR FACTORY DEFECT

 

 

 

 

COMPENSATION FOR GOODS AND DELIVERY

 

 

1. THE BUYER IS REFUNDED THE COST OF THE GOODS OF GOOD QUALITY WITHIN 7 (SEVEN) CALENDAR DAYS FROM THE DATE OF RECEIPT OF SUCH GOODS BY THE SELLER, SUBJECT TO THE REQUIREMENTS PROVIDED FOR IN CLAUSE 6.1. AND CLAUSE 6.2. OF THE PUBLIC CONTRACT (OFFER) (HTTPS://BROKENREVEALED.COM/PUBLIC_OFFER_eng) AND THE CURRENT LEGISLATION OF UKRAINE

2. THE BUYER SHALL BE REFUNDED THE COST OF THE DEFECTIVE GOODS WITHIN 7 (SEVEN) CALENDAR DAYS FROM THE DATE OF RECEIPT OF SUCH GOODS BY THE SELLER, SUBJECT TO THE REQUIREMENTS PROVIDED FOR IN CLAUSES 6.1. AND CLAUSE 6.2. OF THE PUBLIC CONTRACT (OFFER) (HTTPS://BROKENREVEALED.COM/PUBLIC_OFFER_eng) AND THE CURRENT LEGISLATION OF UKRAINE

3. IF YOU DECIDE TO EXCHANGE OR RETURN THE GOODS AFTER PURCHASE, YOU MUST RETURN THE GOODS TO THE SPECIFIED BRANCH OF ‘Nova post’ (WITHOUT CASH ON DELIVERY AND HAVING PREVIOUSLY PAID THE DELIVERY SERVICE ‘NEW MAIL’ FOR DELIVERY (AND FOR PAID STORAGE SERVICE, IF ANY)). THIS IS DONE TO AVOID FRAUD BY CUSTOMERS. WE DO NOT GUARANTEE THAT EVERY CUSTOMER WILL RETURN OUR GOODS TO US. AFTER WE ACCEPT THE GOODS, CHECK THE COMPLETENESS AND DETERMINE THE LEGITIMACY OF THE REASON FOR REFUSAL OF THE GOODS, WE WILL HAVE THE OPPORTUNITY TO EXCHANGE THE GOODS OR REFUND YOU TO YOUR BANK ACCOUNT. SHIPPING COSTS ARE PAID BY THE BUYER

 

 

 

EXCHANGE OF GOODS

 

 

IN CASE OF PURCHASING GOODS THAT DO NOT FIT YOU IN SIZE OR FOR OTHER REASONS, OR GOODS THAT HAVE A FACTORY DEFECT, WE GIVE YOU THE RIGHT TO CHOOSE THE SAME PRODUCT OF ANOTHER SIZE/FROM ANOTHER BATCH, OR CHOOSE ANOTHER PRODUCT FOR THE SAME AMOUNT OF MONEY. THE COST OF DELIVERY IN BOTH DIRECTIONS WITHIN THE EXCHANGE OF GOODS IS PAID BY THE BUYER